Hotel Guest Relations & Customer Service
If you are enthusiastic about working in the tourism and hospitality sector, this course offers extensive customer service and front office reception skills training.
| Award Name | Level 5 Certificate (Level 5 NFQ) |
|---|---|
| NFQ Classification | Major |
| Awarding Body | QQI |
| NFQ Level | Level 5 NFQ |
| Award Name | NFQ Classification | Awarding Body | NFQ Level |
|---|---|---|---|
| Level 5 Certificate (Level 5 NFQ) | Major | QQI | Level 5 NFQ |
Duration
1 year full-time
Entry Requirements
A student over 16 years seeking entry to this programme does not need a previous formal qualification. Should the student have previous qualifications, one of the following may be advantageous for admission to the programme:
-Leaving Certificate/LCA
-QQI Level 4 Award
-Students who may not have formal academic requirements but who have the ability to successfully participate on the course will be considered. (RPL Recognition of Prior Learning)
-Mature applicants welcome
-If English is not your first language you may be asked to complete an English assessment
Careers / Further progression
CAREER/PROGRESSION OPPORTUNITIES
On completing this award, students secure employment in areas such as business administration, customer service, hotel and hospitality sectors, and tourism businesses.
This QQI award also provides progression routes to further third level studies in the tourism and hospitality sector, details of which can be found on Careers Portal website - key in course award code 5M5011 - https://careersportal.ie/courses/cao_fetac_links.php
Further information
Commencing September 2024
INTERNATIONAL APPLICANTS
The college welcomes applications from qualified international applicants. Non-EU learners whose visas do not confer access to publicly funded education may be required to pay a course fee of €3654 for their course if eligible. For further details, please contact the college. Applicants who are in the international protection system and have been granted permission to work are not eligible for the €3654 non-EU fees. Applicants will be required to provide proof of their immigration status (eg. GNIB card, permission to work letter issued by the Department of Justice) as part of the enrolment process.
MATURE STUDENTS
The number of mature students attending Further Education courses in Marino College is increasing each year and at present constitutes a significant proportion of our total numbers. Mature students are very welcome and Learner Supports will pay particular attention to their learning needs.
Course fees for PLCs are now €50
Student Grants
Eligible students can apply for a SUSI Grant to assist with course costs. Please contact SUSI.ie for further information.
Back to Education Allowance
Eligible students can avail of the Back to Education Allowance which enables students to retain their benefit payment while studying. Please contact your local INTREO office or welfare.ie for further information.
Apply online via link above.
HOW WILL I LEARN?
You will have a mixture of classroom-based modules, customer service skills and role play practice. You will have opportunities to develop skills such as teamwork, communications and time management. There will also be opportunities for relevant work experience. You will be expected to complete assignments and exams throughout the year. Course work will consist of a combination of onsite & online learning. Visits are also arranged to businesses and events during the year.
WHAT WE WOULD LIKE FROM YOU!
If you are enthusiastic about working in the tourism and hospitality sector, this course offers extensive customer service and front office reception skills training.
WHAT WILL I STUDY?
Customer Service
Reception & Front Office Skills
Word Processing
Principles and Practice of Selling
Tourism Principles & Practice
Tourism Information & Administration
Personal & Professional Development
Travel Agency Service Skills
French (option)
Please note the modules listed may vary occasionally
A full Award is granted on passing the relevant QQI components. You will be assessed throughout and at the end of the year (Continuous Assessment). On successful completion of each QQI component, you will be awarded a Pass, a Merit, or a Distinction grade.
5M5011 - Tourism with Business.
Award: QQI Level 5 Award Tourism with Business 5M5011.
Cathal Brugha FET Campus
76 Marlborough Street, Dublin 1, D01 X8V0
T: 01 533 7126
E: info@kmcfe.cdetb.ie
Enquiries: lorraine.whelan@kmcfe.cdetb.ie